Refund policy
Refund Policy
At Popcorn Paws, your pet’s comfort is our priority 🐾
If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- It must be in its original packaging
To start a return, please contact us at info@popcornpaws.shop with your order number and reason for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos as proof.
We will offer a replacement or full refund at no extra cost.
Non-Returnable Items
We do not accept returns for:
- Used items
- Items damaged by misuse
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider (processing times may vary)
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
Contact Us
For any questions regarding returns or refunds, please contact us at:
📧 info@popcornpaws.shop